Terms and Conditions

DEFECTIVE MERCHANDISE: Defective merchandise is a product which you receive that was not damaged during shipment, but has a flaw or some feature that does not work properly. In the event that you discover a defect, you must contact BBQ Doors and Drawers to disclose the problem. BBQ Doors and Drawers will then determine if the problem can be corrected without the product being shipped back. If the defect cannot be corrected on site, a return goods authorization number will be issued to the customer and the item must be returned within 10 days. Merchandise will not be accepted by BBQ Doors and Drawers without a return goods authorization number. BBQ Doors and Drawers will arrange prepaid freight or accept a product freight collect if a return authorization number has been issued. At our option, BBQ Doors and Drawers will either service the product to repair it, replace the product with a new product of the same model, or issue a credit to the customer for another purchase.

Cancellation Fee: A cancellation fee of 5% will be added to any order canceled after a credit card has been processed. BBQ Doors and Drawers retains the right to refuse to cancel an order once it has been placed. (See return policy)

RETURN POLICY: BBQ Doors and Drawers offers a 30 day return policy on most items. We will make every attempt to make sure that your purchase is well suited for your situation. If, however, you decide that you want to return the merchandise, you must first contact BBQ Doors and Drawers for a returned goods authorization number. The returned merchandise will be subject to our inspection. All merchandise must be shipped freight prepaid by the customer or it will not be accepted. It must be returned undamaged, unused and in the original packaging. If the returned merchandise meets all the qualifications, a credit will be issued for the amount of the purchase which can be applied to another purchase from BBQ Doors and Drawers

RESTOCKING FEE: There is a 25% restocking fee on all returned merchandise that is credited back to a Credit card or Paypal. The Customer is responsible for the Shipping to and From BBQ doors and Drawers. Returns must be authorized in advance by BBQ Doors and Drawers and the customer must ship the goods prepaid according to the above return policy.

LIABILITY: We will not be responsible for any damages due to shipping delays, product availability, acts of God or any other direct losses or associated losses caused. BBQ Doors and Drawers assumes no liability arising from the use, or mis-operation of any products purchased from us and at no time shall be responsible for any amount greater than the purchase price of said products.

TECHNICAL ASSISTANCE: We will always be glad to offer assistance to you, should the need arise. Simply call us during our business hours and a customer representative will be glad to assist you.

We will try to help you correct your problem to the best of our ability. Recommendations will be made based upon the information you provide. Please be as concise and accurate as possible.

We at BBQ Doors and Drawers take your personal information as seriously as you do. To help ensure your confidence, we use the most up-to-date encryption and security technology to keep your privacy as secure as possible. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. We do not disclose share or sell your personal account information or any information about your purchases to anyone.

We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during your visit to azgrills.com. This information is used for the sole purpose of helping us optimize your next visit to azgrills.com

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